FAQS
How can we help?
Choose a category below to quickly find answers about shopping with EmaPhone, booking a phone repair, shipping, payments, returns, and customer support.
Important Notice
For the fastest assistance, we currently provide customer support via email. Whether you have a question about your order, phone repair, warranty, products, or general enquiries, our support team is here to help.
Shipping Information
- Orders are typically delivered within 7–21 working days across New Zealand.
- Please allow up to 3 working days for order processing before dispatch.
- Delivery timeframes may vary depending on your location, product availability, and courier services.
Repair Information
If you're booking a phone repair, our experienced technicians will inspect your device and provide the most appropriate repair solution. Repair times may vary depending on the device model, parts availability, and the type of repair required.
Contact Information
For product or repair enquiries, please include your order number or repair reference, together with a brief description of your enquiry.
If you've received a faulty product or need assistance with a repair, please include clear photos or a short video to help our team assess the issue as quickly as possible.
Tracking Information
Tracking information may take time to update after your order has been dispatched.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we'll be happy to assist you.
For additional information regarding shipping, repairs, returns, warranties, and other store policies, please refer to our Terms & Conditions.