EmaPhone FAQs

Important Notice

For the fastest assistance, please contact us via email. Our support team will respond as soon as possible during business hours.

Shipping Information

Orders are typically delivered within 7–21 working days after dispatch, depending on your location within New Zealand.

Please allow 2–3 working days for order processing before dispatch. During busy periods, processing times may be slightly longer.

Contact Information

For order enquiries, please email us with your order number and a clear description of your enquiry.

If you have received an incorrect, damaged, or faulty item, please include clear photos and a short video so our support team can assess the issue as quickly as possible.

Tracking Information

Tracking information may take time to update after your order has been dispatched.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we'll be happy to assist you.

For additional information regarding shipping, returns, warranties, refunds, and other store policies, please refer to our Terms & Conditions.


Request a Callback

If you need to speak with us about a general inquiry, fill out the form below and we will call you back within the same business day.

First Name
Email Address
Phone Number