Contact Us

Important Notice
EmaPhone specialises in phone retail, phone electronics, and consumer electronics, offering a carefully selected range of quality products from trusted manufacturers and suppliers. To ensure you receive genuine products and reliable service, always purchase directly through our official website at www.emaphone.co.nz. Please be cautious of unauthorised websites, online sellers, or third parties claiming to represent EmaPhone or offering products under our name. EmaPhone is not responsible for products or services purchased from unofficial sources.

Customer Support Notice
To provide the fastest and most efficient assistance, we currently offer customer support via email. If you require assistance with an order, product enquiry, warranty, or general support, please contact us by email and our team will be happy to assist you.

Shipping Information

• Orders are typically delivered within 7–21 working days.
• Please allow 1–3 working days for order processing before dispatch.
• Delivery times may vary depending on your location, product availability, and courier services.

Order Support

• For order enquiries, please include your order number and a brief description of your enquiry.
• If you have received a faulty, damaged, or incorrect product, please include clear photographs or a short video to help us assess the issue promptly.

Tracking Information

Tracking updates may take time to become available after your order has been dispatched. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we'll be happy to assist you.

For additional information regarding shipping, returns, warranties, and other store policies, please refer to our Terms & Conditions.