All EmaPhone products are available exclusively through our official EmaPhone sales channels. We do not authorise third-party websites, marketplaces, or unrelated stores to sell products under the EmaPhone brand. For the fastest assistance, we currently provide customer support via email. If you have any questions regarding your order, products, or delivery, our support team is always happy to assist.
Orders typically arrive within 7–21 working days after dispatch. Please allow approximately 2–3 working days
for order processing before your shipment is prepared.
Delivery timeframes are estimates only and may vary depending on your location, product availability, weather conditions, customs
processing, and courier services.
If additional shipping charges apply, we will always contact you before processing your order. We kindly ask customers to allow the full
processing period before requesting order updates.
Every order is carefully inspected before dispatch and packaged using suitable protective materials to help minimise the risk of damage during transit. Our goal is to ensure every product arrives in excellent condition and is ready to use as soon as it reaches you.
We proudly deliver throughout New Zealand, including both urban and rural locations. Delivery timeframes begin after your order has been dispatched.
| Standard Shipping | 7–21 Working Days |
Please note that deliveries to rural or remote areas may require additional transit time depending on the courier's delivery schedule.
If your order has not arrived within 21 working days, please contact our customer support team and we'll be happy to assist.
EmaPhone also ships throughout Australia. Delivery times begin after your order has been dispatched.
| Standard Shipping | 7–21 Working Days |
Additional shipping charges may apply depending on the parcel size or destination. If this applies, we'll always contact you before processing your order.
Customers are responsible for any customs duties, import taxes, or government charges that may apply.
We ship to selected international destinations around the world.
| Internasional Shipping | 7–21 Working Days |
International delivery times are estimates only and may vary depending on customs clearance, destination country, local courier services, and import procedures.
Additional shipping charges may apply depending on the destination or parcel size. Where applicable, we'll contact you before processing your shipment.
Customers are responsible for any customs duties, import taxes, or government charges imposed by their destination country.
Tracking information may take time to become available after your order has been dispatched. Please note that we do not respond to tracking enquiries during the first 21 working days after dispatch. If your order has not arrived after this period, we'll gladly investigate your shipment and provide tracking information where available.
EmaPhone is operated by a dedicated small team that manually processes, inspects, packs, and prepares every order with care. Unlike larger retailers with fully automated fulfilment centres, we personally oversee each order to help ensure quality, accuracy, and a positive shopping experience. We appreciate your patience during busy periods and thank you for supporting a small business.
If you need assistance regarding your order, please contact us by email and include your order number together with a brief description of your enquiry. If your order arrives damaged, faulty, or incorrect, please include clear photographs along with a short video so our team can assess the issue promptly and provide an appropriate solution.