Shipping & Delivery
At EmaPhone, we're committed to providing a reliable experience whether you're purchasing the latest technology products or using our professional phone repair services. From secure product deliveries to carefully handled repair returns, our goal is to ensure every customer receives dependable service throughout New Zealand and beyond.
Whether you're shopping for branded smartphones, mobile accessories, consumer electronics, or booking a phone repair, every order and repair is managed with care, professionalism, and attention to quality.
Order Processing
Product orders are typically processed within 2 to 3 working days before dispatch.
During this time, our team confirms your order, verifies payment, prepares your products, performs quality checks where required, and securely packages your items before shipment.
If additional processing is required due to stock availability, order verification, or replacement parts availability, we'll contact you as soon as possible with an update.
We kindly ask customers to allow sufficient processing time before requesting order status updates.
Phone Repair Services
If you've booked a phone repair, our experienced technicians will inspect your device before beginning any repair work.
Repair times vary depending on the device model, repair type, and replacement parts availability. If additional parts are required, we'll notify you of the estimated repair timeframe before proceeding.
Once your repair has been completed, your device will be carefully packaged and prepared for collection or return delivery.
New Zealand Delivery
We proudly ship throughout New Zealand, including both urban and rural locations.
Estimated Delivery Time
- New Zealand: 7–21 Working Days
Delivery timeframes begin after your order or repaired device has been dispatched.
Please note that deliveries to rural or remote areas may require additional transit time depending on courier schedules.
Australia Shipping
EmaPhone also ships to Australia and selected international destinations.
International delivery generally takes 7–21 working days, although delivery times may vary depending on your destination, customs processing, and local courier services.
Shipping costs for international orders vary according to the destination and parcel size. If additional shipping charges apply, we'll contact you for approval before your order is processed.
Please note that customers are responsible for any customs duties, import taxes, or government fees that may apply in their destination country.
Worldwide Shipping
EmaPhone ships to selected international destinations worldwide.
Estimated Delivery Time
| International | 7–21 Working Days (Average) |
International delivery times are estimates only and may vary depending on your destination country, customs clearance, local courier services, and import procedures.
Additional shipping charges may apply depending on the destination, parcel size, or courier requirements. Where applicable, we'll contact you before processing your shipment.
Customers are responsible for any customs duties, import taxes, or government charges imposed by their destination country.
Packaging & Product Protection
Every EmaPhone order and repaired device is securely packaged using appropriate protective materials to help minimise the risk of damage during transit.
Before dispatch, products and repaired devices are inspected and carefully prepared to ensure they arrive in excellent condition.
Tracking Your Order
Once your order or repaired device has been dispatched, you'll receive a shipping confirmation.
Tracking information will be provided where available through the selected shipping carrier. Please allow time for tracking updates to appear after your parcel has entered the courier network.
Tracking availability depends on the shipping service selected and may vary between destinations.
If your order or repaired device has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number or repair reference and we'll be happy to assist you.
Delivery Delays
Although we aim to dispatch and deliver every order as quickly as possible, occasional delays may occur due to circumstances beyond our reasonable control, including:
- Courier network delays
- Public holidays
- Severe weather conditions
- Customs inspections
- Rural or remote delivery locations
We appreciate your patience and understanding should any unexpected delays occur.
Order & Repair Support
If you have any questions regarding your order or repair service, please contact our customer support team with your order number or repair reference, together with a brief description of your enquiry.
If your product or repaired device arrives damaged, faulty, or incorrect, please contact us as soon as possible and include clear photographs or a short video so our team can assess the issue promptly and provide the most appropriate solution.
Need Assistance?
Our customer support team is always happy to assist with product orders, phone repairs, shipping enquiries, delivery updates, warranties, and after-sales support.
If you require assistance, please contact us through our Contact Us page or by email, and we'll respond as soon as possible.
For additional information regarding shipping, repairs, returns, warranties, and other store policies, please refer to our Terms &
Conditions.